Helpyo
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Frequently asked questions
Everything you need to know before booking.
How does booking this service work?
Pick a date, share a few details about your need, and your request is sent directly to the provider. They confirm or propose a new slot.
When and how do I pay?
Payment is processed securely through Helpyo once the provider confirms. You never pay outside of the platform.
Can I cancel or reschedule?
Yes. Free cancellation up to 24 h before the scheduled start. After that, partial charges may apply depending on the service.
What if something goes wrong?
Every booking is covered by our partner insurance. Open a dispute from your dashboard within 7 days of completion.
How do I reach the provider?
Once your booking is confirmed, an in-app messaging thread opens automatically. Phone numbers stay private until the session.
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Why book on Helpyo
Customer support
Our team is reachable by email and phone, Monday to Friday.
Service guarantee
Every booking is covered by our partner insurance.
Secure payment
Always pay through Helpyo — never outside the platform.